In the follow-up episode with Bill Wilson about how to improve business outcomes, we look closely at the ‘why not’ of making changes to achieve improved business outcomes. There are reasons why changes are not made, some valid, some not. We also talk about ‘Who’ needs to be the focus of making the changes to realize improvements. The ‘Who’ can be inside or outside the organization. Check out this episode featuring Bill Wilson the author of ‘The Magic of What, Who, How & Why Not, the Four Keys to Improved Business Outcomes’. Bill will also talk about the starting point for the Farmers Insurance University and his involvement. Check out this episode for valuable business knowledge and an entertaining presentation, including a magic trick.